Since 1983

 

Services

 

Call Center Services

Whether your company needs assistance building a call center from the ground up or consultation on existing call center operations, our experienced Call Center professionals can help connect you and your customers.

Building a strong relationship with customers is the top priority of successful businesses and it's as simple as giving your customers better access to the information they need in a professional and responsive manner.

Our call center experts take pride in facilitating exceptional customer service.

With over 40 years of Call Center experience in private and public sector industries, and with an extensive background in labor union operations, AAEC can provide you with the tools needed to build and operate a successful call center.

For existing call centers that want to take their performance to the next level, AAEC's call center professionals offer call center management, allowing business owners the freedom to focus on growing their business.

Our knowledge base and experience in hiring, training and overseeing call centers is what matters most. Our expertise provides businesses like yours with smoother daily operations, greater efficiency and happier customers. Let us join your team to make sure every customer gets the excellent service they deserve

No matter what your business needs are AAEC can help with any of the following –

  • Service center operations
  • Service center technology requirements
  • Staff modeling and Staff Allocation Forecasting
  • Call and workload forecasting
  • Project steering
  • Business process/workflow Redesign
  • Client and employee communication
  • Development of a Knowledge based library
  • Reporting specialized to your needs
  • Training and development of staff
  • Chat and email technology
  • Telephony selection
  • IVR Development and call routing
  • Customer relations management
  •  Help desk solutions

 

 

 

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